Frequently asked questions

Find your answers to frequently asked questions

What are your fees?

Self-funded fees are £80 for a 50 minute appointment. Depending on the level of administration required, fees for insurance work vary. To give you a chance to see how we could work together I offer a free 15 minute telephone consultation.

Can I pay through my healthcare insurance?

Yes, if you are insured with AXA, Aviva or Aetna. Firstly you will need to contact your insurer to obtain an authorisation code. You will also need to find out how many sessions they have authorised. Once we have that information we can go ahead and book your appointment. 

Also please check the excess on your policy as you may be liable for the first session fee. After that we will invoice your insurer for the remainder. Due to the extra administration involved fees for insurance appointments are higher.

Do you do evening or weekend appointments?

Whilst I do have flexibility within my clinical hours, which are Tuesdays, Wednesdays and Thursdays between 9am and 1pm, I do not offer out-of-hours appointments. To see my current availability go to the contact page.

How many sessions will I need?

This can be different for everyone depending on your individual circumstances, what you want to work on, and how committed you are to the process. To give you an idea I have provided therapy in six sessions and for more than 30 sessions but 12-16 sessions is about average. 

Will therapy help me?

Firstly most people will gain something from therapy. Secondly I provide therapies for workplace anxiety and traumatic loss, illness or injury that are shown to be effective by clinical research. Thirdly you’ll get the most from therapy if you can face uncomfortable thoughts and feelings and are open to change. Lastly, for the best outcomes, you must feel comfortable with the professional you choose.

Can I see you in person?

As Sally Conway Psychology is a remote psychology service there are no face-to-face appointments. This means appointments are only provided via video or telephone call. For further details of how online therapy works see below.

How does online therapy work?

To engage in therapy online you will be in your home and I will be in mine. By communicating using telephone or video calling software, we can create a safe therapy space as if we were in the same room.

So you won’t be disturbed, it’s important that you have a private and quiet space. In addition a good internet connection is required. In order to record key things from your sessions, it will help to have pen and paper to hand.

We can share resources together on screen and you may be sent things to work on between appointments. This means you will need an email address for correspondence.

Afterwards you will ideally have a bit of time to yourself before you get on with your day.

Although online therapy is not for everyone, it can be convenient if you don’t have time, or feel too anxious to travel to appointments. Alternatively you may have physical limits or disabilities that mean therapy in the comfort of your own home is more practical for you.

Furthermore there is growing evidence that online therapy is just as effective as in-person therapy. However for those with severe or complex mental health conditions it is better that you have access to treatments that are local to you. 

Is online therapy secure?

Sally Conway psychology uses Zoom video platform to provide therapy for workplace anxiety and traumatic loss, illness or injury.

Whilst you do not need to have Zoom already installed on your device, you will be required to download it via a link that will be sent to you for your first appointment. If you have any problems with Zoom we can discuss alternatives.

Zoom is compliant with General Data Protection Regulations (GDPR) and you can read more about how they keep your data safe by following the link.

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